Contact our support

Telefon: +46 31- 86 97 00

 

Cactus service packages

In order to accommodate your own particular needs for service, maintenance and support, Cactus offers three different service package levels: Bronze, Silver, and Gold.

Regardless of which package you opt for, the following is always included:

Personal contact

Telephone support

Remote assistance

On-site service

Simple report process via telephone, e-mail or fax

Guaranteed minimum response time

Follow-up meetings

Discounts on courses provided by Cactus

Gold

Service around the clock every day of the year.
The agreement tailored to your needs. A selection of services:


Error report around the
clock

Troubleshooting within 1h.
from the error report

Preventive controls
several times a week.

Testing of backup tapes

Follow-up meetings
several times a year

Security updates

Testing of redundant
server system through
switchning to the
reserv server

Silver

Service even during weekends.
The agreement tailored to your needs. A selection of services:

Error report 08.00-17.00

and weekends

Trouble shooting within 2h
from error report

Preventive control once
a week

Follow-up meetings
once a year

20% discount on our
training programmes

 

 

Bronze

Service during regular business hours.
The agreement tailored to your needs. A selection of services:

Error report during
our office hours

Trouble shooting
the day after error report, at latest

Follow-up meeting once
a year

10% discount on our
training programmes